Privacy Policy — 9lx Online Gaming

1 Who We Are

9lx is an online gaming and sports betting platform operating at 9lx.onl. The platform is designed specifically for adult players in Pakistan and offers games including slots, bingo, fish games, live casino, and sports betting covering cricket, football, and esports. All financial transactions are conducted in Pakistani Rupees (PKR).

When this Privacy Policy refers to "9lx", "we", "us", or "our", it means the operators of the 9lx platform. When it refers to "you" or "your", it means any individual who accesses or uses the 9lx website, app, or any related service.

If you have any questions about this Privacy Policy or about how your data is handled, you can reach us via the support email address shown in the footer of this page.

2 What Personal Information We Collect

The following table summarises the categories of personal information 9lx may collect from you:

3 How We Collect Your Information

9lx collects your personal information through the following channels:

• Direct registration: When you create an account on the 9lx website or app, you provide your name, email address, mobile number, and date of birth directly to us.
• Account activity: As you use the platform — logging in, placing bets, playing games, depositing or withdrawing funds — we automatically record information related to those activities.
• Payment providers: When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a card, the relevant payment provider shares transaction confirmation details with us. We do not store full card numbers or wallet PINs directly.
• Device and browser: When you visit the 9lx website or use the app, technical information about your device, browser, and connection is collected automatically through standard web technologies.
• Support interactions: If you contact 9lx support via email or live chat, the content of those conversations is recorded for quality and security purposes.
• Cookies and similar technologies: As described in Section 9, cookies placed on your device may collect limited browsing and preference data.

4 Why We Use Your Personal Data

9lx uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and secure your 9lx account, including verifying your identity and age before allowing you to play.
• Processing transactions: To handle deposits and withdrawals in PKR accurately and to keep a correct record of your account balance and transaction history.
• Providing gaming services: To deliver the games, betting markets, bonuses, and features available on the 9lx platform.
• Customer support: To respond to queries, resolve disputes, and investigate complaints efficiently.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, and abuse of the platform or its bonus offers.
• Responsible gaming: To monitor gaming behaviour and, where relevant, apply safeguards such as deposit limits or self-exclusion in line with our responsible gaming commitment.
• Platform improvements: To understand how players use 9lx and to improve the website, app, and overall experience over time.
• Legal obligations: To comply with applicable legal and record-keeping requirements where they apply to the platform's operations.

9lx does not use your personal data to build advertising profiles or to target you with advertising on third-party platforms. Any promotional messages you receive from 9lx will relate to offers on the platform itself, and you may opt out of these through your account settings or by contacting support.

5 Who We Share Your Information With

9lx does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, we share necessary transaction details with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card provider. These providers have their own privacy practices and are responsible for the data they handle on their end.
• Identity verification services: Where required to verify your identity or age, we may share certain details with a third-party verification provider. These providers are contractually bound to use your data only for verification purposes.
• Technical service providers: We use third-party services for hosting, security, and platform infrastructure. These providers process data only as directed by 9lx and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose personal data if required to do so by applicable law, court order, or where disclosure is necessary to protect the rights or safety of 9lx, its users, or others.

6 Payments and PKR Transactions

All financial activity on 9lx is conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you will be directed to one of the supported payment methods — which include JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards, and other mobile wallets available to players in Pakistan.

Payment processing is handled by the respective payment provider. 9lx does not store your full card numbers, wallet PINs, or bank credentials on its own servers. We receive only confirmation that a transaction has been processed and the amount involved.

Transaction records — including deposit and withdrawal amounts, dates, and the payment method used — are retained as part of your account history. You can view your transaction history from within your account at any time.

7 How Long We Keep Your Data

9lx keeps your personal information for as long as your account remains active and for a reasonable period afterwards, in line with standard platform operation and record-keeping practices.

Specific retention principles:

• Active accounts: Data is retained for the full duration your account is open on 9lx.
• Closed accounts: After an account is closed — whether by you or by 9lx — core account and transaction records are typically retained for a period necessary to resolve any outstanding matters, handle potential disputes, or meet legal obligations.
• Support communications: Records of support interactions are kept for a reasonable period to allow follow-up and quality assurance.
• Deletion requests: Where a player requests deletion of their personal data after closing an account, 9lx will process the request and delete or anonymise data that we are not legally required to retain. We will communicate clearly what has been deleted and what has been kept and why.

8 How We Protect Your Data

9lx applies technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

• Encryption of data in transit between your device and our servers using standard HTTPS protocols.
• Restricted access to user data within the organisation — only staff who need access to perform their job are granted it.
• Monitoring systems to detect unusual account activity or potential security threats.
• Regular review of data handling practices to identify and address potential risks.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong password, do not share your login details with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

9 Cookies and Tracking Technologies

9lx uses cookies and similar technologies on the website and app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience.

The types of cookies 9lx uses include:

• Essential cookies: Required for the platform to work — for example, keeping you logged in during a session. Without these, core features of the platform cannot function.
• Preference cookies: Remember your settings and preferences so you do not have to reset them each visit, such as language or game display options.
• Analytics cookies: Help us understand how the platform is being used — which pages are visited most, where users drop off, and what features are popular. This data is used in aggregate to improve the platform and is not linked to your individual identity for marketing purposes.
• Security cookies: Support fraud detection and protect against unauthorised login attempts.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the 9lx platform, including staying logged in.

10 Your Privacy Rights

As a 9lx user, you have the following rights regarding your personal data. To exercise any of these, contact our support team using the email in the footer:

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may ask you to verify your identity before acting on a request, to ensure we are responding to the correct person.

11 Minors and Under-18 Protection

9lx is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Registration requires players to confirm they are 18 or older, and age verification may be requested at any point during the account lifecycle.

If 9lx becomes aware that personal data has been collected from a person under 18, the account will be suspended immediately and any data collected will be deleted without undue delay. Any funds associated with an underage account will not be returned as winnings.

If you are a parent or guardian and believe that your child has registered on 9lx, please contact our support team immediately using the email shown in the footer.

12 Changes to This Privacy Policy

9lx may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to our data practices, or changes in applicable obligations. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your data is used, 9lx will make reasonable efforts to notify registered users — for example, through a notice on the platform or via the email address on your account.

We encourage you to check this page periodically so you are always aware of the current Privacy Policy. Continued use of 9lx after a policy update has been published constitutes acceptance of the revised terms.

13 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or to the personal data 9lx holds about you, please get in touch with our support team. The email address is displayed in the footer of every page on this site.

When contacting us about a data matter, please include:

• Your registered 9lx username or the email address on your account.
• A clear description of your request or concern.
• If you are requesting data access or deletion, a note confirming you are the account holder.

We aim to respond to all privacy-related enquiries promptly. For general platform questions, you may also find answers on our FAQ page.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, all of which together govern your use of the 9lx platform.